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Category Archives: Leadership

Why Everyone Should Advocate for Someone

01 Sunday Feb 2015

Posted by Jennifer Warawa in Leadership, Life Lessons, Relationship Building, Values

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advocate, leader, leadership

As a fairly new foster parent, it’s already become clear to me that one of our most important roles is to advocate for our foster kids. Whether it’s for special education programs, medical attention, specialized treatment or therapy or simply their best interests, things just move faster when they have an advocate fighting for them. I’m sure one day the kids will be able to advocate for themselves, but like most foster kids they are at a point in their lives when they aren’t in a position to do that.

Yesterday I was thinking about how everyone has points in their life when they could use an advocate. Maybe they are struggling with a tough situation at home, are overwhelmed at work or just can’t see what they need to do to get one rung higher on that corporate ladder. Sometimes, for any number of reasons, people just get stuck and could use someone to help them get ‘unstuck’… and that person could be you.

Think back to a point in your life when someone took a special interest in you. Perhaps it was a mentor, teacher, colleague, friend or family member. They invested in you with their time and experience to help you overcome the challenge you were up against and because of them, you are where you are today. Most people can think of someone in their life (or if you’re lucky, a few people) that went above and beyond to invest in them. Sometimes you aren’t sure why, sometimes it was someone unlikely and sometimes you didn’t even realize the significant impact that person was making until years later.

Regardless of who you are, your age, your experience, your job title or where you are at in your life, there is someone right now that needs you to advocate for them. To lift them up, to share your experiences, invest your time and just listen and care. You may be the only person that really takes a special interest in that individual. It doesn’t need to be someone that is going through a rough time. It could be someone that has plateaued in their career and can’t figure out how to get that next promotion and needs someone just like you to provide perspective and show them the way. To be their mentor, their coach and their guide on the path to their next big thing.

Today, take time to reflect on all the people in your life; people who are very close to you as well as those that are acquaintances. And then think about who may need you to invest in them and advocate for them. There is a big difference you can make in someone’s life starting immediately – it’s just up to you to take the first step and make the commitment. Be the person that years down the road someone looks back and says “Because of them, I am where I am today”.

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Time for Some Fresh Perspective

12 Saturday Jul 2014

Posted by Jennifer Warawa in Goal & Priority Setting, Leadership, Life Lessons, Perspective

≈ 1 Comment

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Clayton M. Christensen, Harvard Business Review, leadership, perspective, purpose

Let’s face it, life is busy. Deadlines, commitments, responsibilities… and the list goes on. There are rarely enough hours in a day to get ‘it’ all done (whatever ‘it’ is), let alone step away from all the craziness for some fresh perspective. But when I make time for it… wow!

I recently started reading the book Harvard Business Review’s 10 Must Reads on Managing Oneself. The first chapter in the book is an article by Clayton M. Christensen titled “How Will You Measure Your Life”. First, if you don’t already own this book I recommend heading straight to Amazon and getting yourself a copy – it’s amazing.

I paused many times throughout this chapter to simply reflect because the concepts, lessons and perspective gained were so profound. A few of my favorite points were…

  • Being a great leader affects so much more than helping people perform at their best to achieve your company’s objectives. Being a great leader means the people who work with you and for you are positively impacted by you so when they leave the office, they are excited, rejuvenated and in a position to achieve their greatest life ambitions away from work as well. It means that because of their interaction with you, their personal life is better. You’ve built them up in a way that allows them to be a better parent, spouse, volunteer, etc. Wow. That extends well beyond what many think a leader’s role is.
  • Christensen shares one of his greatest learnings; “It’s easier to hold to your principles 100% of the time than 98% of the time”. Through life experiences, he knows that the phrase ‘just this once’ almost always turns into ‘more than once’ and he won’t compromise his values… not even a bit.

These are just two examples of what I took away – there are many more great insights. All week I’ve been thinking about what I read on leadership, life purpose, values and other great principles. All from one author. One book. One chapter. A lot of the concepts weren’t new to me, but Christensen’s approach allowed me to think of them in a new way, providing a fresh context to get me thinking. The rest of this book is proving to be just as thought-provoking.

How do you bring fresh perspective and new context in to your life? Perhaps you read, or maybe watch some of the great TED talks that are out there. It could even be a conversation over a coffee with a mentor or friend that will challenge your thinking. Whatever your preferred approach, just make sure you do it. Carve out time to think differently. Challenge the status quo. Because after all, life is about continually growing, evolving, becoming better, and then taking action so when your days are over, you can say with confidence “I truly became my best self and gave everything I could. I know beyond a shadow of doubt that I achieved my life’s purpose”.

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The Art of Truly Listening

19 Tuesday Mar 2013

Posted by Jennifer Warawa in Leadership, Relationship Building, Virgin Entrepreneur Blog Posts

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business, leadership, listening

It’s a crazy busy, multi-tasking, information overloaded, multiple-device kind of world out there. You likely have very little time to just ‘be’ – to step away from the hectic pace, turn off your incoming texts, emails, tweets and Facebook messages and just relax. However, it’s becoming increasingly apparent that there are side effects of this information rich, 24/7 world we’ve created, and one of those side effects is the decline of an individual’s ability to truly listen.

Read my full post on the Virgin.com Entrepreneur website.

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Five Tips for Maintaining Perspective in Challenging Times

30 Sunday Sep 2012

Posted by Jennifer Warawa in Leadership, Perspective

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Although the idea of going through life smoothly with very few hurdles to overcome may seem appealing, that usually isn’t reality – and it actually wouldn’t provide the insights you ultimately need to get to your next level. Individuals and businesses often learn the most when they are faced with adversity, tough economic times or even health challenges. Next time you’re going down a challenging road, remember these five key points:

  • Situations are temporary. Danielle LaPorte has a “Manifesto of Encouragement” on her website and one of the quotes is “Someone is in profound pain, and a few months from now, they’ll be thriving like never before. They just can’t see it from where they’re at.” – very wise words!
  • Accept help. You likely have people that say “if I can help with anything, just let me know” and believe it or not, they aren’t just saying that. Take them up on their offer for support – whether that means them taking your kids off your hands for the afternoon, bringing dinner,  putting in some extra hours at work or just listening, let them take some of the pressure off you.
  • Look for the lessons. There are usually a few valuable lessons to be learned in every challenging situation. If you can manage to, try to take a step back and look for those lessons – how did you end up in this situation, what did you contribute to arriving here and what will you do differently in the future so you can avoid (if possible) ending up here again. Simply “surviving” the ordeal isn’t nearly as valuable as what you can learn in the process.
  • Keep a positive attitude. This is likely the toughest of all. When things are going sideways, it’s much easier to get caught up in how bad things look and think of the worst case scenario. True leaders will try to rise above the situation and be positive, partially to try to avoid insanity and partially to keep the troops (aka – your team, family, etc.) from needless worry. Having everyone worried that the worst case scenario may become reality doesn’t benefit anyone so stay positive (even if you’re faking it) and everyone in your life, including you, will be further ahead.
  • Take care of you. Sometimes it feels like the best solution is working around the clock and burning the candle at both ends to get it solved, but that likely isn’t the case. In fact, exhaustion will leave you without enough brainpower to figure out how to solve the problem. Get rest, eat well and get some exercise – even if that means a short walk around your neighborhood. Without looking after you, you won’t have the right frame of mind to get anything accomplished.

Remember, in times of challenge, perspective is sometimes what it takes to make it through and these five points will help provide that perspective when you’re having a hard time doing so yourself.

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Leaving Job Titles at the Door Promotes Better Team Culture

10 Tuesday Jul 2012

Posted by Jennifer Warawa in Company Culture, Leadership

≈ 1 Comment

Tags

culture, leadership, teamwork

Good leaders recognize it can be hard to build a team culture that says we’re all here to work together and win if there is an air of hierarchy in their organization. To truly build a team, often leaving job titles behind can be very important. Here are some ideas to remove the feelings of hierarchy from your organization:

  • Stop introducing yourself with your title. Many people pay careful attention to how someone introduces themselves and it’s likely your team does too. Next time you introduce yourself refer to the team you’re part of rather than using your job title (for example, I’m Bill Smith with the marketing team, rather than Bill Smith, Vice President of Marketing). I think it sets the tone for what’s really important, and it’s often not your job title.
  • Be mindful of ways hierarchy is demonstrated at your organization. Do you have special parking for “the boss” at your company? What about a special area or break room that only VPs and above can use? Although there are times when this is warranted, it often just tells people who the company believes is most important and in all reality, everyone is important in making a company run effectively. If everyone plays an important role, then look at ways your company says that someone is more important than another and determine if any of those could be removed.
  • Maintain an open door policy. Organizations that strive to build a true team culture have front line employees that wouldn’t hesitate to email or walk into the office of the top ranks or leaders in the business. Does everyone in your organization feel comfortable coming in your office?
  • Take time for casual conversations. In a world where everyone is busy and the pace seems to be getting faster every day, it’s important for leaders to take time to have “corner of the desk” type conversations. This means that leaders simply stop by someone’s desk (without a meeting invitation!) and see how things are going. No agenda, no formal conversation – just making sure people know they care and are genuinely interested in how they are doing. These casual conversations go a long way to removing the barriers hierarchy can create.
  • Dress the part. At my organization, Fridays are casual dress days. I think it had to do with how I was brought up, but I just didn’t feel comfortable wearing jeans to work (the old “you never know who you may run into” kept popping in to my mind). I was actually one of the few people that came to the office on Friday that wasn’t wearing jeans. One day, someone on my team asked me why I didn’t ‘dress down’ on Friday like everyone else. Although they didn’t say as much, I felt as though their assumption was that I either didn’t want my team to see a casual side of me or I was ‘above’ dressing down. I was mortified! This was obviously not the message I wanted to send and it never occurred to me that people would interpret it that way. Needless to say, on Fridays I now fit right in and wear jeans to prove it!

I am fortunate to work at a company where titles are rarely mentioned in introductions and employees feel extremely comfortable reaching out to anyone in the organization, regardless of their role. If your business or organization is like most, people just want to come to work at a company where they feel valued and that they are making an important contribution. Removing the sense of hierarchy helps people realize their role is just as important as anyone else’s… because it really is!

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Drive Innovation & Change by ‘Removing the Filters’

06 Wednesday Jun 2012

Posted by Jennifer Warawa in Leadership

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change, innovation, leadership

When was the last time you really listened to one of your customers? What about your front line employees? Many business leaders find themselves so busy with meetings, phone calls and planning that they end up somewhat removed from the most important thing that goes on in their business – engagement with their customers! After all, customers are who determine whether or not a business is successful.

Although as a leader you likely have great meetings and conversations with your direct reports or your immediate team, sometimes they don’t tell you the small details, and not because they don’t want to or because they are hiding something, but rather because they don’t necessarily think you will find it important. In other words, they may not want to bother you with the small details. However, what you will learn by spending time with your front line employees (the ones who directly interact with your customers) or your customers themselves will undoubtedly drive change and innovation in your business.

A great example is a CEO I work with that said some of the most valuable time they spend in their business is listening to support or sales calls. They learn what the customer painpoints are, what their front line employees are saying on the phone, what their customers are asking for, etc. In your business, a customer may ask “Do you provide X (fill in the blank) service?” and the employee they are speaking to may answer “no” which is correct. However, that call may spark an idea for a new service opportunity for your business which you wouldn’t have thought of if you weren’t listening in.

Alternatively, having a team meeting with front line employees can provide similar information regardless of what leadership position you’re in – right up to the CEO. Try a townhall type format, where you write three headings on your whiteboard: what’s working, what’s not working and areas of opportunity and then just let them talk while you write and ask questions. Some of the things they tell you that aren’t working will cause you to scratch your head and say “we need to fix that!” and you can just get it done! The changes that result from your learnings can drive revenue, innovation, profitability and also motivate your organization because they know their voices are heard all the way to the top.

At the end of the day, it’s rare that someone purposefully leaves out details or information in an effort to hide something from you, but they do filter information (often without intending to do so) based on what they think you need (or want) to know. Do yourself, and your business, a favor and occasionally remove the filter because what you learn will lead to great improvement!

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Doing What You’ve Always Done Won’t Get You What You’ve Always Got

13 Friday Apr 2012

Posted by Jennifer Warawa in Leadership

≈ 1 Comment

Tags

career growth, leadership, learning, lifelong learning, training

Everyone knows what it’s like when someone new joins an organization or company. They come in with all these fresh, new ideas and full of energy. Some of the “long timers” may even laugh under their breath at the fact that this individual thinks they can change the way things are. Maybe you’ve heard phrases like “I tried to change that many times – good luck!” or “Wait until they’ve been here for a month – they’ll understand why we don’t do that” or “That idea will never fly around here!”. However, in many cases, these new individuals really do come in and make a significant difference because they don’t have all the ‘baggage’ some of the long-time employees have and have the ability see things in a different light.

Have you ever wondered what the other people in your organization think of you when they look at how you operate? Do they see you as someone who brings fresh, new ideas to the table and challenges the status-quo or are you a naysayer with lots of baggage and history that is weighing you down instead of being used as a building block? The length of time served at any company can be a very valuable asset as long as you continue to replenish your knowledge and acquire new perspectives and insights.

I believe an important part of anyone’s career is learning. Learning new skills, perspectives, best practices, ways of doing things, ways of thinking… and the list goes on! I had a call yesterday about the coaching process and during the conversation, the leader I was speaking with shared a quote with me that really hit home, which was “do something every quarter that could add a line to your resume”. In other words, learn something new that adds to your portfolio of skills, education and experience.

You’ve probably heard the phrase “If you keep doing what you’ve always done, you’ll keep getting what you’ve always got”. I actually don’t think that’s the case with your career. If you keep doing what you’ve always done, you’ll be passed by everyone around you and be left behind. Doing what you’ve always done won’t get you to the next level in your career so what are you going to do to add to your resume every quarter?

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Leadership Imperative: Say What You’re Going to Do & Then Do What You Say

08 Wednesday Feb 2012

Posted by Jennifer Warawa in Leadership

≈ 7 Comments

Tags

commitment, expectations, leadership, trust

There are many things I can live without or look past, but one thing I consider a critical part of the foundation in any relationship is trust. I think this belief partially stems back to my younger years and repeatedly hearing my Grandmother say to anyone that would listen “I can handle many things, but I can’t (and won’t) tolerate a lie”.

There are literally hundreds of ways that trust is built in your career as well as in your personal life, and there is a saying you have likely heard many times rings that true for me in both areas; “Say what you’re going to do and then do what you say”. It seems simple enough, doesn’t it? However, many people miss the consequences of not being able to deliver on this.

Think of someone that has made a commitment to you on multiple occasions and then hasn’t delivered. Think of a friend that has promised you something and then didn’t follow through. What is your trust level with these types of individuals? Now think about a time recently when you made a commitment to a colleague, friend or family member and then didn’t deliver. If you want to frame this very boldly, making a commitment and then not following through is almost like telling a lie and as a result, can deteriorate trust in that relationship in the same way.

There are many reasons why people don’t follow through on what they say they are going to do, which can include lack of time, lack of a proper system to track what they’ve committed to and in some cases, they just said “yes” because that’s what the person wanted to hear and they never did plan on taking action in the first place. All of these ‘excuses’ can be overcome by under-committing and over-delivering, setting proper expectations, implementing effective systems to track deadlines and to-do lists and being realistic about what you commit to.

As you continue to build your reputation as a leader, as well as a trusted friend and family member, I challenge you to be extremely self-aware in regards to the commitments you make and ensuring you deliver as you promise. Trust, or a lack of it, will play an important role in how your future unfolds in many ways.

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Leadership Imperative: The “How” of Knowledge Share

02 Thursday Feb 2012

Posted by Jennifer Warawa in Leadership

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information experience, knowledge, leadership, mentor, mentorship, wealth of knowledge

I was on a call with a colleague yesterday that I consider to be a great mentor to me and as the call was wrapping up, I thanked them for their mentorship and what I actually said, without putting too much thought in to it, is:

You’re the ideal kind of mentor and leader. You share your wealth of knowledge abundantly without ever making me feel inferior.

As I hung up the phone I realized how truly valuable that attribute is in a leader. Experienced leaders have so much information, experience and expertise to share but if they do it in a way that is condescending or makes people feel inferior, the lessons can easily get lost.

Next time you’re sharing your knowledge, pay careful attention to the “how” to ensure you maximize the message.

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Leadership Imperative: Your Ability to Hear (and Action) Feedback

23 Monday Jan 2012

Posted by Jennifer Warawa in Leadership

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advancement, career growth, feedback, leadership, leadership imperative

I am convinced that skill, knowledge and even expertise will only get you so far in your career and at a certain point your ability to grow, advance and move up in an organization will become dependent on your leadership and ‘people’ skills. Don’t get me wrong, you need knowledge and practical skills as well, but those alone won’t get you to the top.

I believe a key imperative to being an effective leader is your ability to hear (and action) feedback. Here’s the interesting part – it doesn’t always come in the form you’d like to hear it. There are (of course) ideal ways to hear feedback. For example, this may involve a conversation that begins like this… “I have some feedback I’d like to share with you and I mean it in the most constructive and sincere way possible”.  Their tone is calm and professional, they are clearly looking out for your best interests and it is from someone you already trust and respect. Here is the reality – it often doesn’t come wrapped in such a pretty package.

It may come from someone you don’t like or don’t feel as though has enough information to provide that feedback, it may be an email with a condescending tone or it may even seem destructive or critical. The person providing the feedback may be emotional or angry and may not have your best interests in mind. It may not be given thoughtfully, considerately or kindly. But keep in mind that perception is someone’s reality. To the person providing you with the feedback, they sincerely feel it is the truth whether you think so or not.  The other reality is that it is more than likely that someone else feels the same way.

When receiving challenging feedback, I encourage you as a leader to consider the following:

  1. Don’t react. Regardless of how crazy the feedback is, or how un-true you may believe it to be, don’t react because chances are, you’ll regret it later. Remain professional and thank the individual for taking the time to bring this forward and let them know you’ll evaluate how you can improve in the future taking their feedback in to thoughtful consideration.
  2. Determine how much truth is in the feedback.  This takes some careful, thoughtful consideration and in many cases, can be a bit of a painful journey.  The fact that someone is calling you out on something you may not want to deal with or may not be very proud of can hit a nerve and be uncomfortable, but don’t      simply brush it off or disregard it. Take the time to evaluate how much truth is in what they are saying (because there is likely some) and recognize it for what it is – an opportunity for improvement.
  3. Make an action plan to improve. Now that this feedback has been brought to your attention, what are you going to do about it? As I said, it’s more than likely that someone else feels the same way so don’t simply brush it off. Spend some time debriefing (even internally) and make an action plan for improvement. The feedback given could eventually be the one thing that could stand between you and your next promotion or career move – don’t miss this opportunity to improve.

Even though you’d like feedback to be given in a way that suits your style, that just isn’t always going to happen, but at the end of the day think of feedback (in any way, shape or form) as a gift and use it to grow yourself as a leader.

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